If you wish to change or cancel an order contact our Customer Service team on 0845 257 5991 any time between 7:45am and 5:30pm, 5 days a week. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure below.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via courier collection
Call us on 0845 257 5991 and just let us know the reason for the return and whether you want a refund or a replacement.
We will email you back with instructions for returning by Royal Mail or we will arrange for the courier to come to collect the product you wish to return.
2. Returns via one of our factories
Simply take the product you wish to return or exchange to either our London, Wales or Ireland factories and we will deal with the issue there and then.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods
If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 20% of the order price.
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
Unfortunately we are faced with unscrupulous competitors with that buy towers in from China with no understanding of the sub standard quality they are pouring on to British shores, they even mislead people in to thinking these towers have a BRITISH STANDARD KITEMARK certification or have been tested to EN 1004 (tested by WHO?). This is wrong and a real problem for UK Manufactures and that's why the government has set down a new law, (Business Protection from Misleading Marketing Regulations 2008.)
We will not mislead, we can not mislead, We are PASMA manufacturing members
Pasma Manufacturing members are those companies who are licensed to manufacture Mobile Access Towers to BS EN 1004 : 2004, and which carry the current British Standard KITEMARK or other equivalent mark of approval (e.g. TUV, NF Mark, etc.). Hirers, dealers and training members have, as a requirement of their membership, to use mainly Mobile Access Towers which carry the current British Standard KITEMARK or equivalent mark of approval.
Scaffold Towers (Click here for Scaffold Towers in more detail)
Scaffold towers (also known as scaffold towers, tower scaffolding or tower scaffolds) are used around the world as a stable platform at height, from which work can be done to the outside or inside of a building, a wall or any other construction of considerable size.
Scaffolding Tower Types (Click here for Scaffolding Tower Types in more detail)
The different types of scaffolds include the independent scaffold, the single pole scaffold, the suspended, or swing stage, scaffold and the hanging bracket scaffold.
Scaffolding Tools (Click here for Scaffolding Tools in more detail)
The main tools involved in scaffolding are basic construction tools, ladders, power machines and also very specific safety equipment such as safety glasses, ear protectors, fall arrest equipment and so on.
Mobile Scaffold Towers (Click here for Mobile Scaffold Towers in more detail)
Mobile scaffold towers are a type of scaffolding tower that have casters attached to the end of all standards on which they stand: these can be swivelled and moved around to be employed as work support in different locations without less need of dismantling and then reconstructing them.
Steel and Aluminium Scaffold Towers (Click here for Steel and Aluminium Scaffold Towers in more detail)
Aluminium and steel are the most commonly used materials around the world for scaffolding and tower scaffolds. While iron is the expensive option, it is the one which will inevitably last longer and represents a good investment for people who must use a scaffold tower on a regular basis. Aluminium, the cheaper option, is light thus easy and quick to move the scaffold tower from one location to another. It corrodes and becomes unsafe to use much more quickly than is the case with steel but for DIY, domestic or one-off users it is a more feasible option.
Scaffolding Regulations and Maintenance (Click here for Scaffolding Regulations and Maintenance in more detail)
Maintaining a scaffold or tower scaffolding is of crucial importance, especially if the structure is intended to last for a long time. All scaffolds must pass a safety standard test and be labelled thereafter with the sticker or label of the appropriate regulatory body.
Scaffolding and Scaffold Tower Hire (Click here for Scaffolding and Scaffold Tower Hire in more detail)
Scaffolding towers and scaffolding can either be bought or hired. Different situations will favour a different option but generally, for one off uses scaffolds are usually hired but if regular use is likely to be necessary they are purchased.